Amber Markets Limited (Mauritius)
Amber Markets LLC (SVG)
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Compliant Handling Procedures

Amber Markets Limited (the “Company”) cares about always keeping its clients happy and satisfied with its services. The purpose of this complaint policy is to outline the Company’s effective and transparent procedure for the immediate complaint handling of all existing clients.

This Complaint Handling Procedures forms part of the Client Agreement. Any capitalized term not defined in this Complaint Handling Procedures shall have the meaning ascribed to it in the Client Agreement.

The Company may amend this Complaint Handling Procedures and it shall apply to you once it is published on our Website. Please ensure to check our website regularly.

In order to file a complaint, please send a description and the date the incident has occurred along with any supporting documentation to support@ambermarkets.com

When a valid complaint is received, the Company shall take into account the particular issues raised and the evidence provided by the Client. Upon receipt of a valid complaint, a written acknowledgment e-mail will be sent to the client within two (2) working days. This Acknowledgement e-mail will further notify the Client of the unique reference number (URN) which must be used in all future contact with the Company regarding the specific complaint.

The Company will investigate the Client’s complaint with the aim of reaching a final resolution of any issue in a timely manner, with a maximum of two-month period from the initial complaint receipt.

During the complaint investigation period, the Company may inform the Client of the handling process and request additional information and/or documentation (as necessary) for the full assessment of the said complaint.

In the event that the Company is unable to reach a final resolution of the complaint within the aforementioned two- month period, the Client will be notified beforehand of the reasons for the delay and further indication will be provided regarding the period of time within which it will be possible to complete the investigation, with the maximum extension being an additional one month.

The Company always aims to resolve complaints in an amicable and professional business manner.

Should the Client feel dissatisfied with our assessment and/or any settlement offer, we would like to inform you that you have the right to refer the complaint to the Mauritius Financial Services Commission no later than four months after the date that you were notified about our final decision.

If the dispute is not settled as per the above, only then the Client may refer the matter to arbitration as outlined in paragraph 16.3 of the Client Agreement.

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We habe been Presented with a Number of Awards that recognise the quality of our services and dedication to our clients:
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We habe been Presented with a Number of Awards that recognise the quality.

Amber Markets is the trade name of Amber Markets Limited which is incorporated under the laws of the Republic of Mauritius with company number C208909 GBC.

Authorized and regulated by the Financial Service Commission (FSC) in Mauritius License No. GB24202807. Registered office address at 79, La Hausse de la Louviere Street Mauritius.

Disclaimer:

Amber Markets Limited does not provide investment advice. All investments in financial products carry inherent risks. There is no guarantee of profit from any financial product offered by Amber Markets, and the past performance of a financial asset does not guarantee future returns. Historical or hypothetical performance results are presented for illustrative purposes only.

Foreign Exchange (FX) and Contracts for Difference (CFDs) are complex financial products traded on the margin. Trading FX and CFDs carries a high level of risk and can result in losses exceeding your initial deposit. These products may not be suitable for all investors. Please ensure you fully understand the risks involved before trading.

Amber Markets Limited does not provide services in the territories of the United States of America, Canada, Israel, North Korea, Belgium, and any countries subject to UN/EU sanction

 

Amber Markets is the trade name of Amber Markets Limited which is incorporated under the laws of the Republic of Mauritius with company number C208909 GBC.

Authorized and regulated by the Financial Service Commission (FSC) in Mauritius License No. GB24202807. Registered office address at 79, La Hausse de la Louviere Street Mauritius.

Centro Pro LLC is established in the United Arab Emirates under registration number 2115556, with its registered address at Sharjah Media City, Sharjah, UAE. Centro Pro LLC UAE acts as a payment agent for Amber Markets Limited.

 

Disclaimer:

Amber Markets Limited does not provide investment advice. All investments in financial products carry inherent risks. There is no guarantee of profit from any financial product offered by Amber Markets, and the past performance of a financial asset does not guarantee future returns. Historical or hypothetical performance results are presented for illustrative purposes only.

Foreign Exchange (FX) and Contracts for Difference (CFDs) are complex financial products traded on the margin. Trading FX and CFDs carries a high level of risk and can result in losses exceeding your initial deposit. These products may not be suitable for all investors. Please ensure you fully understand the risks involved before trading.

Amber Markets Limited does not provide services in the territories of the United States of America, Canada, Israel, North Korea, Belgium, and any countries subject to UN/EU sanction

Amber Markets is a trademark registered in the UK under No. UK00004074365, class 36 – Financial services; financial brokerage services; Investment brokerage; electronic funds transfer; currency exchange services; financial consultancy; provision of financial information; investment services; financial management and planning services; financial advice; payment processing services.

Amber Markets is the trade name of Amber Markets Limited which is incorporated under the laws of the Republic of Mauritius with company number C208909 GBC. Authorized and regulated by the Financial Service Commission (FSC) in Mauritius License No. GB24202807. Registered office address at 79, La Hausse de la Louviere Street Mauritius.

Amber Markets is the trade name of Amber Markets LLC which is authorized and regulated under the law of Saint Vincent & Grenadines with company number 1423 LLC 2021. Registered office address at Suite 305, Griffith Corporate Centre, BeachMount, Kingstown, St. Vincent & Grenadines.

The websites www.ambermarkets.com and www.sv.ambermarkets.com are operated by and provide content from Amber Markets Group of companies, which include:

  • Amber Markets Limited (Mauritius)
  • Amber Markets LLC (SVG)

Centro Pro LLC  Operates under the regulations of Sharjah Media City with License No. 2115556.01 and is authorized to promote and market the products of Amber Markets on its behalf. However, Centro Pro LLC solely provides marketing services and does not engage in any financial activities or trading processes. Centro Pro disclaims any liability for the actions of its clients.

Disclaimer:

Amber Markets Limited does not provide investment advice. All investments in financial products carry inherent risks. There is no guarantee of profit from any financial product offered by Amber Markets, and the past performance of a financial asset does not guarantee future returns. Historical or hypothetical performance results are presented for illustrative purposes only.

Foreign Exchange (FX) and Contracts for Difference (CFDs) are complex financial products traded on the margin. Trading FX and CFDs carries a high level of risk and can result in losses exceeding your initial deposit. These products may not be suitable for all investors. Please ensure you fully understand the risks involved before trading.

Amber Markets Limited does not provide services in the territories of the United States of America, Canada, Israel, North Korea, Belgium, and any countries subject to UN/EU sanction.

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